On March 1, 2025, ISUZU Vietnam successfully held the 2025 National After-Sales Conference in Da Nang. The conference was a chance for ISUZU Vietnam and its dealers to check the results of after-sales activities and agree on a growth plan, working together to become “Value Provider.”
Developing after-sales services is a primary plan for ISUZU Vietnam. The National After-Sales Conference is an annual event by ISUZU Vietnam to look back and set goals for improving customer service quality. ISUZU Vietnam believes that ongoing improvement and new ideas help raise service quality, make customers happy, and ensure long-term business success.”
Direction for after-sales activities: “Value Provider”
During the discussion about after-sales goals, Mr Thai Van Toan, Director of ISUZU Vietnam, stressed that “Making vehicle operation time as long as possible” is the key value that ISUZU Vietnam promises to give customers.
To follow this central idea, ISUZU Vietnam will focus on four essential things: growing a vast service network, providing spare parts quickly, continually improving service quality, and making the customer experience better.
Mr. Thái Văn Toán – Director of ISUZU Vietnam sharing at the conference.
Summary of 2024 after-sales activities and 2025 after-sales plan
The year 2024 had many great results in after-sales services. Many improvements were made, focusing on raising performance and service quality and making customers happier.
Based on these results, the conference had deep discussions about the 2025 after-sales plan, especially looking at policy evaluation, staff development, improving service performance, and updating the latest technical standards.
ISUZU Vietnam has been improving service quality through many customer care policies and programs, such as Mobile Services, ISUZU Vehicle Health Report… These efforts help ISUZU Vietnam meet customer needs quickly and create a good experience, making vehicle operation time as long as possible and reducing waiting time for maintenance and repairs.
The conference also had a general discussion to gather ideas and find new solutions. Dealer Management Board & Dealer After-Sales Personnel actively participated, giving feedback through surveys and discussions. This was a chance for everyone to share ideas and suggest solutions to improve after-sales services.
Dealer Management Board & Dealer After-Sales Personnel engaging in lively discussions at the conference.
Mr. Hajime Iizuka, Senior General Manager of After-Sales, stated committed to reviewing and considering all ideas and solutions raised during the general discussion. Furthermore, ISUZU Vietnam emphasized that by 2025, changes in traffic regulations and labor rules will significantly impact its customers. Therefore, ISUZU Vietnam is determined to work closely with its dealers to provide support that is aligned with its customers’ needs.
Mr. Hajime Iizuka – Senior General Manager of After-Sales, sharing about supporting dealer plan at the closing speech.
With constant improvement and a customer-focused plan, ISUZU Vietnam will continue to strengthen its position in the car industry and promise to give excellent after-sales service to customers.
– ISUZU VIETNAM –
