isuzuServices
CUSTOMER CARE PROGRAM
To ensure the vehicle is operating well and durable with time, your vehicle must be maintained regularly according to the standards of the manufacturer.
From there, in order to serve Isuzu customers the best, to create peace of mind while operating and using the vehicle. Isuzu Vietnam brings you the Customer Care program.
Main contents of program:
When buying Isuzu vehicles, customers receive favors for periodic vehicle maintenance (Customer Care Sheet):
* Free maintenance (100%)
* 50% discount on maintenance spare parts (Retail price)
These two favors will be applied correspondingly to the content of work depending on each maintenance cycle.
– Scope of application:
* Apply at all service workshops of Isuzu Vietnam dealers
* Customer Care sheet is not converted into cash or spare parts – materials.
– Spare parts and materials are requested replacement in maintenance period includes:
A: Engine oil B: Oil filter C: Fuel filter D: Air cleaner element (inside) E: Air cleaner element (outside)
F: Air dryer M: Free maintenance
– The schedule is as follows:
Model D-Max & mu-X (Expiry 90,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 |
|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M |
Model QKR Euro 4 (Expiry 120,000 km or 2 years)
| 10,000 | 20,000 | 30,000 | 40,000 | 50,000 | 60,000 | 70,000 | 80,000 | 90,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M |
| 100,000 | 110,000 | 120,000 | ||||||
| A;B;C;M | A;B;M | A;B;C;D;M |
Model N-series & F-series (Expiry 180,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M |
Model FVR-FVM-FVZ (Expiry 270,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M | A;B;C;F;M | A;B;C;D;E;M | A;B;C;M | A;B;C;M | A;B;C;D;E;M |
| 200,000 | 220,000 | 240,000 | 260,000 | |||||
| A;B;C;D;E;F;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M |
Model GVR EXR, EXZ (Expiry 300,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M | A;B;C;D;M | A;B;M | A;B;C;D | A;B;M |
| 200,000 | 220,000 | 240,000 | 260,000 | 280,000 | 300,000 | |||
| A;B;C;D;F;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M |
WARRANTY POLICY
1. WARRANTY
This is the guarantee of Isuzu Vietnam Co., Ltd (IVC) for customers on product quality within a special period (or distance) called as warranty period. Any malfunctions and failures specified below if occurring within the warranty period will be appropriately compensated by IVC.
2. WARRANTY PERIOD
The basic warranty period is calculated from the date that the vehicle is delivered to the buyer for the first use based on issuing date of the Warranty registration form (attached to the warranty book). The warranty period is specified in the table below by time or number of kilometers, whichever comes first:
| Model | Time | Number of kilometers |
| D-MAX | 60 months | 200.000 km |
| mu-X | 60 months | 200.000 km |
3. SPECIAL WARRANTY PERIOD
-
Battery, horns
The battery, horns installed by IVC are warranted in 12 months or 20.000 km, whichever occurs first, from the date of the Warranty registration form to the first buyer. Cases of battery explosion, cracking, damage due to dryness of the solution will not be warranted
-
Paint
Any errors in the original paint of the Isuzu vehicles painted by IVC, originating from the defects of the materials or the assembly process, will be warranted in 12 months or 20,000 km, whichever comes first, from the date of the Warranty registration form to the first buyer.
-
Paint
Any errors in the original paint of the Isuzu vehicle painted by IVC, originating from the defects of the materials or the assembly process, will be warranted in 12 months or 20,000 km, whichever comes first, from the date of the Warranty registration form to the first buyer.
-
CD, DVD, Accessories
Additional equipment such as CD, DVD, air conditioner, accessories such as rear body lock, monitor, reverse sensors, reversing camera, etc…installed by Isuzu Vietnam is warranted in the 12 months or 20.000 km, whichever comes first, from the date of the Warranty registration card to the first buyer.
MAINTENANCE
1. BENEFITS OF PERIODIC MAINTENANCE
Any type of machinery that has been used and operated for a period of time is worn out, reducing product quality, including cars. Therefore, periodic auto maintenance at genuine Dealers will always help extend the life of the car, the owners save a lot of costs, money and much more.
2. STANDARD FOR PERIODIC MAINTENANCE
According to the process of studying the characteristics and conditions of vehicle use in Vietnam, Isuzu Vietnam has built the standard of the best periodic maintenance for customers. Accordingly, the periodic maintenance cycle should be performed after every “20,000 km“.
| Cycle | Conditions |
|---|---|
| 20,000 km | From 10,000 – 30,000 km |
| 40,000 km | From 30,001 – 50,000 km |
| 60,000 km | From 50,001 – 70,000 km |
| 80,000 km | From 70,001 – 90,000 km |
FAQ
WHAT DO YOU WANT TO ASK ?
When there is a problem on the vehicle, is it compulsory to bring the dealer which buy vehicle to get a warranty policy ?
You can go to any nearest Isuzu dealer for inspection – repair – warranty. The warranty policy is not required to go to the dealer sold vehicle to customers
Currently there are 2 Isuzu dealer systems, i-TRUCKS and D-Square, please tell me which Mu-X & D-Max maintenance can be done at the dealer system ?
For the purpose of developing the system of commercial vehicles & passenger cars; Isuzu Vietnam is oriented and established 2 separate dealer systems. I-TRUCKS dealer system specializes in selling vehicles & providing after-sales service for commercial vehicles (trucks Q series – N series – F series – tractor trucks)
D-Square dealer system specializes in selling vehicles & providing after-sales service for passenger cars (D-Max and mu-X models)
Therefore, for mu-X & D-Max repair and maintenance, please bring your car to D Square dealers for best support & care.
How much is the fuel consumption norm of Isuzu vehicles ? Is there any way to check the actual fuel consumption on the vehicle ?
Actual fuel consumption on vehicles will be different due to many light or heavy load factors, clear or jammed roads, whether or not going downhill and driving techniques will also affect to fuel consumption. For Isuzu Euro 4 vehicles using Common Rail technology, Isuzu dealers can extract vehicle engine operation data, thus accurately calculating fuel consumption as well as vehicle operating status
When buying vehicle, customers are given Customer Care coupons. What are the benefits and how are these coupons used ?
For the purpose of gratifying customers & encouraging customers to use genuine services, when buying a vehicle, customers will receive Customer Care coupons. The number of coupons from 9-15 coupons with 2-3 years of use (depending on the model). Customers will be free of maintenance and reduced engine oil price + maintenance parts corresponding to the specified cycles on the coupon. Coupon is valid for use when customers bring their vehicle to check-maintenance-repair at authorized Isuzu dealers nationwide or customers buy genuine parts from Isuzu dealer.
Why do Euro 4 vehicles have a change in maintenance cycle recommendations compared to Euro 2 vehicles, as well as different from other brands ?
The systems on Isuzu vehicles are always improved every year to increase quality & durability. For Euro 4 vehicles, there are many modified and upgraded systems to increase durability and minimize maintenance requirements. Based on these upgrades, Isuzu Japan has tested and changed the maintenance cycle other than the previous Euro 2 vehicles. The longer maintenance cycle changes will help customers reduce costs as well as maintenance time while ensuring vehicle quality.
Please tell me the position of the VIN number - the Engine No. on Isuzu vehicle? What are these uses in vehicle maintenance and repair ?
Please refer to the instructions on how to find the VIN number – the Engine No. on the Isuzu models here.
Please provide the chassis number (VIN Number) when you need to maintain or repair the vehicle or purchase spare parts. The provision of the chassis number will help Isuzu dealers search the exact technical information of vehicles and spare parts corresponding to the vehicle.
How much is the basic warranty period for Mu-X & D-Max ? When is this warranty period start ?
The basic warranty period of MU-X & D-MAX is 5 years or 200,000km, whichever occurs first. Warranty period from the date of delivery to customers & warranty registration on Isuzu’s system.
